Legal

Terms and Conditions

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Petrol Australia

Version: 2.2

Summary in plain English

These Terms govern your use of Petrol Australia's app and website (the Services). We provide tools to compare petrol prices using official government data and limited user-submitted reports. We do not sell fuel, are not affiliated with retailers, and displayed prices may not match the price at the pump — always verify before you buy. You must be 18 or older to accept these Terms. The Services are currently free; we may introduce ads or paid features later. Australian Consumer Law applies and cannot be excluded. Otherwise, you use the Services at your own risk, and to the maximum extent permitted by law you indemnify us and release us from claims arising from your use. Disputes are governed by Australian law. Read the full Terms below.

1. Agreement

By accessing or using the Petrol Australia mobile applications (iOS and Android) or the website at https://petrolaustralia.com.au (together, the Services), you agree to these Terms and Conditions (Terms) with the operator trading as Petrol Australia (ABN 74 852 609 635, we, us, our). If you do not agree, do not use the Services.

These Terms apply to users in all Australian states and territories (NSW, VIC, QLD, SA, WA, TAS, NT, ACT). Where local consumer or fair trading legislation gives you mandatory rights, those rights prevail over any inconsistent provision in these Terms.

2. Definitions

In these Terms:

  • "Content" means any data, text, images, prices, status reports, or other material made available through the Services, including Government Data and User Content.
  • "Government Data" means fuel price and station information sourced from official state and territory feeds (for example, NSW FuelCheck, WA FuelWatch, Queensland fuel price reporting, and equivalent feeds where available).
  • "Indemnified Parties" means Petrol Australia, its sole-trader operator, personnel, agents, contractors, advisers, and successors.
  • "Loss" means any loss, damage, liability, claim, demand, cost, charge, expense, or expenditure of any kind, whether direct, indirect, incidental, special, consequential, exemplary, or punitive, and whether arising in contract, tort (including negligence), under statute, equity, or otherwise.
  • "User Content" means any information submitted by you or other users, including price confirmations, price corrections, "out of fuel" reports, and "site closed" reports.

3. Eligibility and accounts

3.1 Age

You must be at least 18 years old to use the Services and to agree to these Terms. If you are under 18, you must not use the Services and must not submit any personal information.

3.2 Guest use and registration

You may browse price information as a guest without creating an account. Optional accounts are offered for additional features (for example, saved preferences, favourites, home location, or push alerts). If you register, you must provide accurate information and keep your login secure.

3.3 Account security

You are responsible for all activity under your account unless caused by our gross negligence or wilful misconduct. Notify us promptly at [email protected] if you suspect unauthorised access, account compromise, or any breach of security.

3.4 One account per person

You must not create multiple accounts to evade rate limits, anti-spam measures, suspensions, bans, or any other technical or contractual restriction.

4. What the Services do (and do not do)

The Services display petrol price information aggregated from official government and licensed data sources (including, for example, NSW FuelCheck, Queensland government fuel data, WA FuelWatch, and other state or territory feeds as applicable), supplemented in some jurisdictions by limited User Content reports.

The Services do not:

  • Sell fuel or other goods
  • Process payments for fuel purchases
  • Guarantee that any price shown is available at a specific pump or time
  • Represent any fuel brand, retailer, or government agency
  • Provide financial, investment, navigation, road safety, or professional advice

You are solely responsible for your own travel, navigation, fuel purchasing, and budgeting decisions.

4.1 Fuel-cycle alerts (push notifications)

If you opt in, the Services may send you push notifications about local fuel-price patterns — for example, that prices around your saved home location appear to be approaching a cycle peak (drop incoming), are at or near a cycle low (buy now), or are starting to climb again (top up before rise). These alerts are generated automatically from publicly available price feeds and statistical signals over a recent local window. They are advisory only, are not financial or trading advice, and do not guarantee that a specific price will be available at a specific station at the time you visit. You remain responsible for verifying the price at the pump before purchasing. We may change, suspend, or stop these alerts at any time.

4.2 User-submitted prices and station status

The Services let signed-in users submit information about a station — for example confirming a displayed price is correct, submitting a new cents-per-litre value, or flagging that a fuel grade is out of fuel or that a site is closed. The way these submissions are used depends on the state or territory the station is in:

  • NSW (FuelCheck): Prices are sourced from the NSW Government FuelCheck real-time feed and labelled "Government Verified · FuelCheck" in the app. Mismatches between the FuelCheck price and the price on the bowser are an enforcement matter for NSW Fair Trading. The app routes mismatch reports to the FuelCheck consumer reporting tool ("Bowser Busters") and does not override the FuelCheck price with user-submitted values.
  • WA (FuelWatch): Prices are sourced from WA FuelWatch, which by law locks each retailer's published price for the 24 hours from 6:00am that day. Tomorrow's prices appear on FuelWatch from 2:30pm. Because today's price is legally fixed, the app does not allow user values to override it; reports are recorded for our own audit and the user is directed to the official FuelWatch website.
  • All other states and territories (VIC, QLD, SA, TAS, ACT, NT): No mandatory state retail-reporting scheme applies in the same way. The Services blend public feeds (where available) with user-submitted reports labelled "User Reported" with a timestamp. New cents-per-litre submissions are bounds-validated and recorded; two distinct users reporting "out of fuel" or "site closed" for the same fuel grade within 60 minutes marks the station accordingly on the map until the next official feed update.

When you submit User Content:

  • You warrant that the information is accurate to the best of your knowledge at the time of submission.
  • You acknowledge that submissions are visible to other users of the Services.
  • You must not deliberately submit false, misleading, defamatory, harassing, or coordinated inaccurate data; we may remove submissions and suspend or terminate accounts that do.
  • You grant us the licence in section 8.2 over the User Content.

To deter abuse and protect data quality, server-side anti-spam guards apply to every submission:

  • Cooldown: the same account cannot file the same kind of report (confirmation, correction, out-of-fuel, site-closed) for the same fuel grade at the same station more than once per 60 minutes.
  • Location verification: corrections and station-status reports require your device to be within 500 metres of the station at the moment of submission. We capture your location once, compute the distance on our servers, store only the distance (not the coordinates), and reject submissions outside the radius. See the Privacy Policy for details.

The app shows a clear data-source badge on every station price ("Government Verified" or "User Reported") and a timestamp; you must always verify the price at the bowser before fuelling. To the maximum extent permitted by law (subject to section 14), we are not liable for any Loss arising from reliance on User Content.

5. Price accuracy — important disclaimer

Government and official feeds may lag real-world changes. Retailers may change prices without notice. The price displayed at the pump always supersedes any price shown in the Services.

We provide the Services and all Content on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no representation, warranty, condition, or guarantee (express, implied, statutory, or otherwise), including without limitation as to:

  • Accuracy, completeness, currency, reliability, or timeliness of Content;
  • Availability of any specific price, fuel grade, brand, or station;
  • Continuous, uninterrupted, secure, or error-free operation of the Services;
  • Fitness for a particular purpose, merchantable quality, satisfactory quality, title, or non-infringement;
  • Results obtainable from using the Services, including fuel cost savings.

Always verify the price at the pump before making fuel decisions.

We are not affiliated, associated, endorsed, or sponsored by any government agency, fuel brand, or retailer. Trademarks belong to their respective owners.

6. Acceptable use

You agree that you will not:

  • Use the Services in any unlawful way or for any unlawful purpose;
  • Attempt to gain unauthorised access to our systems, other users' accounts, or data;
  • Interfere with, overload, throttle, or disrupt the Services or supporting infrastructure;
  • Scrape, crawl, harvest, or use bots or other automated means to extract data from the Services without our prior written consent;
  • Reverse engineer, decompile, disassemble, or attempt to extract source code except where permitted by law;
  • Circumvent technical limits, geofences, paywalls, or access controls;
  • Upload, transmit, or distribute malware, viruses, or other harmful code;
  • Impersonate another person, spoof headers, or misrepresent your affiliation;
  • Submit deliberately false, misleading, defamatory, harassing, threatening, obscene, or unlawful User Content;
  • Coordinate with others to manipulate prices or station status data;
  • Collect, store, or share other users' personal information;
  • Use the Services in connection with any commercial reselling, redistribution, or aggregation activity without our prior written consent;
  • Use the Services while driving or operating a vehicle in a manner that distracts you or breaches road laws — pull over and park safely before using the app.

We may suspend, terminate, or restrict access for breach with or without notice.

7. Road safety and assumption of risk

The Services are not a navigation, driving, or routing aid. You acknowledge and agree that:

  • Locating, comparing, and travelling to fuel stations involves inherent risks (including road traffic incidents, vehicle wear, and exposure to road conditions);
  • You assume all risks associated with operating a vehicle while planning fuel purchases or using the Services;
  • You will comply with all road traffic laws of the relevant Australian state or territory;
  • You will not interact with the Services in any manner that endangers you or others;
  • We are not responsible or liable for any incident, accident, injury, property damage, fine, infringement, fuel cost, or other Loss connected with your operation of any vehicle, except where, and to the extent that, such liability cannot lawfully be excluded.

8. Intellectual property and User Content licence

8.1 Our IP

Unless otherwise stated, we own or license all rights in the Services, including software, branding, layout, and the presentation and compilation of Content (without claiming ownership of underlying Government Data, which remains subject to the relevant sources' terms).

You receive a limited, non-exclusive, non-transferable, revocable licence to use the Services for personal, non-commercial use in accordance with these Terms.

You must not copy, modify, distribute, sell, lease, sublicense, or create derivative works of our proprietary materials except as allowed by law or with our written consent.

8.2 User Content licence

You retain ownership of any User Content you submit. By submitting User Content, you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable licence to host, store, reproduce, modify, adapt, publish, translate, distribute, display, aggregate, de-identify, and use that User Content in any media for the purposes of operating, promoting, securing, and improving the Services and complying with law. You also waive, to the extent permitted by law, all moral rights (including under the Copyright Act 1968 (Cth)) you have in the User Content in favour of us, our licensees, and our successors.

8.3 User Content warranties

By submitting User Content, you warrant that:

  • The User Content is accurate to the best of your knowledge at the time of submission;
  • You have the right to submit it and grant the licence in section 8.2;
  • The User Content does not infringe any third-party right or breach any law (including defamation, privacy, IP, road traffic, or consumer protection laws);
  • It does not contain personal information about any third party.

8.4 Content moderation

We may, at our sole discretion and without notice, remove, edit, refuse, or restrict any User Content for any reason (including suspected inaccuracy, abuse, spam, or unlawful content). We are not obliged to monitor User Content but may do so. Our removal or non-removal of any Content is not an admission of liability.

9. Third-party services

The Services may integrate or link to third-party services (for example, map providers such as Google Maps on native apps, map tiles on web, authentication and hosting via Supabase, push notification infrastructure, crash and performance diagnostics via Sentry (Functional Software, Inc., USA), website analytics via Umami Cloud (Umami Software, Inc., USA — website only), home-screen widget frameworks (Apple WidgetKit on iOS, the Android widget framework on Android — on-device only), and app store distribution). Those services are governed by their own terms and privacy policies. We are not responsible or liable for third-party services, content, or websites, and your dealings with them are between you and the third party.

10. App Store and Google Play terms

If you download the app from the Apple App Store:

  • These Terms are between you and us, not Apple. Apple is not responsible for the app or its content.
  • Apple has no obligation to provide maintenance or support for the app.
  • In the event of any failure of the app to conform to applicable warranties not effectively disclaimed, you may notify Apple, who will refund the purchase price (where applicable). To the maximum extent permitted by law, Apple has no further warranty obligation with respect to the app.
  • Apple is not responsible for addressing any claims by you or a third party relating to the app, including product liability, consumer protection, or intellectual property claims.
  • You confirm you are not located in a country subject to a US embargo or designated as a "terrorist supporting" country, and you are not on any US Government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you download the app from Google Play, the Google Play Terms of Service also apply, and your use of the app must comply with those terms.

11. Current monetisation — free access

As of the effective date, the Services are offered free of charge to users (including an initial period of free registration for early users as described in our materials). There are no in-app payments on that basis. Fees, ads, or subscriptions may be introduced later as described in sections 12 and 13.

12. Future advertising

We may introduce advertising (for example, display or sponsored results). Ads will be clearly distinguishable from editorial or organic content where required by law or platform rules. Advertising partners may use cookies or device identifiers as described in our Privacy Policy when those features go live.

13. Future paid memberships and in-app purchases

We may introduce paid subscriptions or one-off purchases. Payments will be processed by Apple App Store, Google Play, or other approved providers. We will not store your full payment card details. Your purchases will also be subject to the relevant store's terms. Australian Consumer Law (ACL) rights may apply to paid digital content or services — see section 14.

14. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Competition and Consumer Act 2010 (Cth) (CCA) and the Australian Consumer Law (ACL — Schedule 2 of the CCA), or under any other Australian law that cannot be lawfully excluded, including (without limitation) the:

  • Fair Trading Act 1987 (NSW);
  • Australian Consumer Law and Fair Trading Act 2012 (Vic);
  • Fair Trading Act 1989 (Qld);
  • Fair Trading Act 2010 (WA);
  • Fair Trading Act 1987 (SA);
  • Australian Consumer Law (Tasmania) Act 2010 (Tas);
  • Consumer Affairs and Fair Trading Act 1990 (NT);
  • Fair Trading (Australian Consumer Law) Act 1992 (ACT).

If you are a consumer under the ACL, you may have rights including (where applicable) repair, replacement, refund, or compensation for failure to meet consumer guarantees. Our services come with guarantees that cannot be excluded under the ACL.

For major failures, you may be entitled to cancel a service contract and obtain a refund for unused portions or compensation for drop in value. For non-major failures, we may repair or re-supply the service.

Where any guarantee or condition is implied into these Terms by the ACL or another law and our liability for breach can be limited (but not excluded), our liability for breach is limited (at our option) to: (a) supplying the services again; or (b) paying the cost of having the services supplied again.

To make a consumer claim, contact [email protected].

15. Disclaimer of warranties

To the maximum extent permitted by law and subject to section 14:

  • We disclaim all warranties, conditions, guarantees, and representations of any kind, whether express, implied, statutory, or otherwise, relating to the Services and Content;
  • We do not warrant that the Services or Content will be available, accurate, timely, complete, secure, uninterrupted, or error-free, or that defects will be corrected;
  • You use the Services entirely at your own risk.

16. Limitation of liability

To the maximum extent permitted by law and subject to section 14:

(a) Excluded loss. We are not liable to you or any third party for any of the following Loss arising out of or in connection with the Services, the Content, or these Terms (whether in contract, tort (including negligence), under statute, equity, or otherwise):

  • Indirect, consequential, incidental, special, exemplary, or punitive Loss;
  • Loss of profits, revenue, savings, business, opportunity, goodwill, reputation, or anticipated fuel-cost savings;
  • Loss of, or corruption of, data;
  • Wasted time, travel costs, fuel costs, vehicle wear, parking fines, or traffic infringements;
  • Personal injury, death, or property damage arising from your operation of a vehicle (except where, and to the extent that, such Loss cannot lawfully be excluded);
  • Mobile data, cellular charges, or roaming fees;
  • Device damage or battery drain caused by background services, location services, or push notifications;
  • Discrepancies between displayed prices and the price at the pump;
  • Reliance on User Content or station status reports;
  • Outages, failures, or acts of third-party services (including payment processors, map providers, hosting, push providers, telecommunications carriers, and government data providers);
  • Acts or omissions of fuel retailers, distributors, or government data providers;
  • Any unauthorised access to data or systems not caused by our gross negligence or wilful misconduct.

(b) Aggregate cap. Where we are permitted by law to limit (rather than exclude) our liability, our total aggregate liability arising from or relating to the Services (whether in contract, tort, under statute, or otherwise), accumulated across all claims, is capped at the greater of AUD $100 or the amounts you paid us in the 12 months immediately before the event giving rise to the claim (which may be zero while the Services are free).

(c) Comparative responsibility. Our liability is reduced to the extent your acts or omissions (or those of a third party not under our control) contributed to the Loss.

(d) Mandatory rights preserved. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited (including liability arising from the ACL consumer guarantees, fraud, or wilful misconduct).

17. Indemnity

To the maximum extent permitted by law, you indemnify, defend, and hold harmless the Indemnified Parties from and against any and all Loss (including reasonable legal fees on a solicitor-and-own-client basis) suffered or incurred by an Indemnified Party arising from or in connection with:

  • Your use or misuse of the Services;
  • Your breach of these Terms or any law;
  • Your User Content (including any claim that User Content is inaccurate, defamatory, infringing, or unlawful);
  • Your violation of any third-party right (including IP, privacy, defamation, road traffic, or consumer protection rights);
  • Any claim by a third party related to your conduct in connection with the Services;
  • Any unauthorised access to your account caused by your failure to safeguard credentials;
  • Your reliance on any Content (including Government Data, fuel-cycle alerts, or User Content);
  • Any incident, accident, fine, or Loss connected with your operation of a vehicle while using or planning to use the Services;
  • Any data, privacy, or security incident arising from your acts or omissions.

This indemnity survives termination of these Terms.

18. Release and assumption of risk

To the maximum extent permitted by law, you irrevocably release and discharge the Indemnified Parties from any and all Loss (whether known or unknown, suspected or unsuspected, present or future) that you now have or may have arising from or in connection with:

  • The accuracy, completeness, or currency of fuel price information, including discrepancies between displayed prices and pump prices;
  • Travel undertaken to or from any station based on Content;
  • Any decision made in reliance on the Services, including financial, navigation, or scheduling decisions;
  • Force majeure events under section 22;
  • Any third-party act or omission, including by retailers, government agencies, telecommunications providers, and hosting providers.

You acknowledge that this release applies whether or not the Loss was caused by our negligence (other than gross negligence or wilful misconduct, and except where such release is prohibited by law).

19. Suspension and termination

We may suspend or terminate your access to the Services (in whole or part), with or without notice, if we reasonably believe you breached these Terms, pose a security or legal risk, are subject to a law enforcement or regulatory request, or have engaged in conduct harmful to the Services or other users. You may stop using the Services at any time. Provisions that by nature survive termination (including sections 5, 8, 14–18, 20–23, and 26–27) survive.

20. Dispute resolution and time limit on claims

20.1 Good-faith negotiation

Before commencing any legal proceeding, you must first contact us at [email protected] with a written description of the dispute and the outcome you seek, and allow at least 30 days for us to respond and attempt to resolve the matter in good faith. This step does not apply to urgent injunctive or interlocutory relief or to any consumer-tribunal claim.

20.2 Time limit

To the maximum extent permitted by law, any claim or cause of action arising from or relating to the Services or these Terms must be commenced within 12 months after the cause of action arose, after which the claim is permanently barred (except where this restriction is prohibited by the ACL or other law).

20.3 Small claims and consumer tribunals

Nothing in this section prevents you from pursuing a claim in a small claims tribunal, consumer affairs body, ombudsman, or under the ACL where you are entitled to do so.

21. Defamation, IP, and content takedown

If you believe any User Content or other Content on the Services defames you, infringes your intellectual property, or otherwise breaches your legal rights, contact us at [email protected] with:

  • Your name and contact details;
  • A description of the Content and where it appears;
  • The basis of your complaint (with reasonable detail);
  • A statement that the complaint is made in good faith.

We will assess the complaint and may remove, edit, or restrict the Content at our discretion. We rely on safe-harbour, innocent dissemination, and other defences available under Australian defamation, copyright, and online safety laws to the maximum extent permitted, and our removal of any Content does not amount to an admission of liability.

22. Force majeure

We are not liable for any failure, delay, or interruption in performance caused by events beyond our reasonable control, including (without limitation): acts of God, natural disasters, fire, flood, pandemic, war, terrorism, civil unrest, strike, government action, internet or telecommunications failures, third-party service outages, denial-of-service or cyber attacks, or hardware/software failures of providers we do not control.

23. Privacy and security

Our handling of personal information is described in our Privacy Policy at https://petrolaustralia.com.au/privacy. You acknowledge that:

  • No data transmission or storage is completely secure. We use reasonable technical and organisational measures, but the internet, mobile networks, and third-party providers are not perfectly secure environments;
  • Despite our reasonable measures, breaches, unauthorised access, or data loss may still occur, and you accept this residual risk in using the Services;
  • You provide information to the Services at your own risk and we are not liable for any Loss arising from a security incident not caused by our gross negligence or wilful misconduct (except where liability cannot lawfully be limited);
  • Crash and diagnostic data sent to Sentry is de-identified before transmission as described in Privacy Policy section 3.7.

24. Changes to the Services and Terms

We may modify, suspend, or discontinue features at any time. We may update these Terms by posting a new version on our website. If a change is material, we will provide at least 30 days' notice where practicable (for example, by email or in-app notice) before the change takes effect, unless an immediate change is required for legal, security, or operational reasons. Continued use after the effective date of changes constitutes acceptance. If you do not agree, stop using the Services.

25. Notices and electronic communications

You consent to receiving notices and disclosures from us electronically (including by email to the address linked to your account, in-app notice, or notice on our website). Notices to us must be sent to [email protected]. Notices are deemed received on the next business day after sending in the recipient's location.

26. Governing law and jurisdiction

These Terms are governed by the laws of South Australia, Australia, and the Commonwealth of Australia. You irrevocably submit to the non-exclusive jurisdiction of the courts of South Australia, Australia, subject to mandatory consumer protections that may give you rights to commence proceedings in your home state or territory.

27. General

27.1 Severability

If any provision is invalid or unenforceable, the remaining provisions remain in effect. The invalid provision is read down or modified to the minimum extent necessary to make it valid, or severed if read-down is not possible.

27.2 No waiver

A failure or delay by us to exercise any right is not a waiver of that right. A single or partial exercise does not preclude further exercise.

27.3 Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign or transfer our rights and obligations to a successor (including in a merger, sale, restructure, or change of trading entity) without your consent.

27.4 No agency or partnership

Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship between you and us.

27.5 Entire agreement

These Terms, together with our Privacy Policy at https://petrolaustralia.com.au/privacy, constitute the entire agreement between you and us regarding the Services and supersede prior discussions, except where prohibited by law.

27.6 Survival

Sections that by their nature should survive termination (including sections 5, 8.2–8.4, 14–18, 20–23, and 26–27) survive termination of these Terms.

27.7 Cumulative remedies

Our rights and remedies under these Terms are cumulative and in addition to any rights or remedies at law or in equity.

28. Contact

ABN: 74 852 609 635
Trading name: Petrol Australia (sole trader)
Contact: [email protected]
Website: https://petrolaustralia.com.au
Terms: https://petrolaustralia.com.au/terms